Cancelling your order
When you buy at a distance you normally get 14 days to change your mind for no reason at all. This page explains when that right applies to an AcoustaPLOT report, how long you have, how to use it, and what it costs.
When you still have the right
- Before we start supplying your report — for example if you paid but the report has not reached you yet. The right is alive and you can cancel.
- If your report never arrives at all. The right is not lost by a report that was never supplied, however long ago you paid.
- If we have no record of you agreeing to immediate supply. If you were never asked, or we cannot evidence it, you keep the full 14 days.
When you no longer have it
At checkout we ask you to agree that we may begin supplying your report immediately rather than waiting 14 days, and to acknowledge that you lose the right to change your mind once that has happened. Because a report is produced and delivered in a single step, the right ends when the report reaches you. We ask because that is the only way we can give you the report in seconds rather than in a fortnight.
Losing it means you cannot change your mind for no reason. It does not touch your rights if something is wrong — see our correction process, where the choice between a corrected report and a full refund is yours.
How long you have
Fourteen days, ending 14 days after the day the contract was made — which is the day we confirm your payment succeeded. If we have not given you this information, the law extends that period by up to 12 months.
How to cancel
Email hello@acoustaplot.co.uk, or write to us at ACOUSTAPLOT LTD, 81 Howarth Road, Wimborne, England, BH21 2FG. Any clear statement that you are cancelling is enough — you do not have to use the form below, and you do not have to give a reason. To meet the deadline it is enough that you send your cancellation before the period expires.
What happens then
- We reimburse all payments received from you, within 14 days of being told, using the same payment method you used, and you incur no fee for it.
- If you asked us to begin supplying before the 14 days were up and we had begun but not finished, you pay a proportionate amount for what was supplied up to the point you told us. For an instant report this is almost always nothing.
- If we failed to give you this cancellation information, or failed to send you the confirmation of your order, you pay nothing at all for what was supplied.
Model cancellation form
You do not have to use this. It is here because the law requires us to make it available. Copy it, fill it in, and email or post it to us.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract)
To: ACOUSTAPLOT LTD, 81 Howarth Road, Wimborne, England, BH21 2FG
hello@acoustaplot.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale
of the following goods [*] / for the supply of the following service [*],
Description of goods/service: ......................................
Ordered on [*] / received on [*] : ......................................
Name of consumer(s): ......................................
Address of consumer(s): ......................................
Signature of consumer(s)
(only if this form is notified on paper):
......................................
Date: ......................................
[*] Delete as appropriate.Complaints and disputes
If something has gone wrong rather than simply changed your mind, this page is not the right one — start with our correction process, which also covers what happens if you are unhappy with our answer, alternative dispute resolution, and how to reach Trading Standards. Complaints about how we handle your personal data go to our data protection complaints page.