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Terms and conditions

These terms govern your use of acoustaplot.co.uk and any report you buy from us. AcoustaPLOT is a trading name of ACOUSTAPLOT LTD (company number 17389299), registered in England and Wales. By using the site or buying a report you accept these terms.

Terms version: terms-2026-09-07. If these terms change, this identifier changes with them — quote it if you need to show which version of these terms was in force when you bought your report.

1. What we provide

AcoustaPLOT produces automated, desktop noise-risk assessments and acoustic barrier designs for properties in England, generated from modelled national data (Defra Strategic Noise Maps, national LiDAR and Ordnance Survey terrain, DfT traffic data, CRTN 1988 where Defra coverage is absent, and ISO 9613-2 for barrier design). We sell several report tiers and paid add-ons — described and priced individually on our pricing page — including a paid add-on called the Barrier Planning Report; this section explains what each is, and is not, suitable for. Reports are modelled estimates, not physical measurements, and each states its uncertainty range. They suit personal understanding, preliminary purchase or design decisions and screening for mitigation. They are not a substitute for a site-conducted survey by a qualified acoustic consultant. They are not suitable as evidence — sole, primary or supporting — for a court or tribunal (including statutory nuisance proceedings and family or matrimonial financial-remedy proceedings, where the Family Procedure Rules require the court’s permission before any party may rely on expert evidence in any form), nor as sole or primary evidence for a planning application or appeal, proceedings before a local authority (including an environmental health department), an insurance claim, or any matter requiring a precise measured level. They are not an occupational noise-at-work assessment and do not address compliance with the Control of Noise at Work Regulations 2005 or any other workplace exposure duty — except the Barrier Planning Report, which is written and sold to be, and is submittable as, the acoustic supporting statement accompanying a householder application for the applicant’s own acoustic barrier or fence. That report states its own scope, what it is not a substitute for, and when a measured survey is needed instead; nothing in this section overrides what it says about itself. Our planning, permitted-development and application-fee content is specific to England. If your property is in Scotland, Wales or Northern Ireland, a different planning system and noise-policy framework applies there and our reports do not currently reflect it — check with your local planning authority before relying on anything in this section outside England.

Where your report indicates a measured survey is needed, we may, with your consent, introduce you to an independent acoustic consultancy. That referral does not make us a party to, or responsible for, any quotation or work the consultancy provides — you contract with them directly, and they carry their own professional indemnity cover.

2. Price and payment

Prices are shown on our pricing page and at checkout in pounds sterling. ACOUSTAPLOT LTD is not currently registered for VAT, so no VAT is added to the prices shown. Payment is taken at purchase through Stripe, and a contract is formed when we confirm your payment has succeeded.

2A. How ordering works

Required by regulation 9 of the Electronic Commerce (EC Directive) Regulations 2002. The steps to place an order are: enter the property address on our check page; choose a report tier, and add the Negotiation Pack if you want it; review the summary of what you have chosen and the total price on the checkout page, where you can go back and change either before paying; tick the box confirming you want your report supplied immediately; enter your card details and pay. Correcting a mistake: until you press the pay button you can go back at any point and change the address or the tier, and untick the add-on. Filing: we do not file the concluded contract in a form you can retrieve from this site — instead we email you a confirmation of it, which you should keep. Language: the contract is concluded in English only. Codes of conduct: we do not currently subscribe to any trade code of conduct, and we are not currently a member of an alternative dispute resolution scheme.

3. Immediate supply and your right to cancel

Your report is produced and supplied to you immediately after purchase. By buying, you expressly request and consent that we begin supplying it straight away, and you acknowledge that you lose your statutory 14-day right to cancel once supply has begun — the choice you confirm at checkout, as required by the Consumer Contracts Regulations 2013. Because your report is produced and delivered in a single step, supply begins and finishes at the same moment: when the report reaches you.

Losing that right means you cannot change your mind for no reason. It does not affect your rights if something is wrong with the report — see section 7.

Until supply begins you do have the 14-day right, and if your report is never supplied you keep it. Our cancellation page sets out the conditions, the time limit, how to cancel, what it costs and the model cancellation form, as regulations 13 and 31 of the Consumer Contracts Regulations 2013 require.

4. Refunds

If, for a technical reason on our side, your report fails to generate or is not delivered, tell us and you choose what happens next: we re-issue it, or we refund you in full. Because your report is supplied immediately at your request, we do not otherwise offer a no-fault cooling-off refund once supply has begun. That is the only refund this section limits: if there is something wrong with your report, section 7 sets out what you are entitled to, and nothing in this section reduces it.

5. Intellectual property and licence

All content on acoustaplot.co.uk — report templates, methodology, written content, visual models, design, source code and calculation outputs — is the intellectual property of ACOUSTAPLOT LTD, protected by copyright under the Copyright, Designs and Patents Act 1988 and, where applicable, by database right under the Copyright and Rights in Databases Regulations 1997. Buying a report grants a non-exclusive, non-transferable, personal licence for your own private or internal business information purposes; You may share your report, and any Negotiation Pack, in full and unaltered, with people involved in your own transaction or project — an estate agent, solicitor, surveyor, lender, builder, planning consultant or the other party to a sale — and the shareable link we provide is there for exactly that. Where you buy a Barrier Planning Report, you may also submit it, unaltered, to your local planning authority as the supporting statement described in section 1 — including that authority’s own subsequent publication of it on its public planning register, which submitting it necessarily involves. What the licence does not permit is publishing it publicly for any other purpose, commercial reproduction, resale, reverse engineering, use of our content, methodology or design to build a competing product, or presenting the report to anyone else as independent or impartial advice: it remains a report you commissioned for your own purposes, and you must describe it that way when you share it. This report is prepared for you, the customer who purchased it; we do not accept a duty of care to anyone else who receives it through this sharing permission, or who otherwise relies on it, whether or not you described it accurately when sharing it, and the report itself repeats this.

Except as this section expressly allows (sharing the report and licence with the named third parties above), a person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms — this does not affect any right or remedy of a third party that exists or is available apart from that Act.

6. Acceptable use

You agree not to misuse the site — including attempting unauthorised access, scraping or bulk-extracting data, interfering with its operation, or using it unlawfully. Automated or high-volume access requires our written permission — email us and we will tell you what terms apply.

7. If something is wrong with your report

Reports are provided on the basis set out in section 1. If your report is wrong, incomplete or not as described, tell us at hello@acoustaplot.co.uk. We will investigate. Then you choose: we correct and re-issue your report at no cost to you, or we refund you the full price you paid. You do not have to let us try a correction first, and we will not reduce the refund because you have already read the report. That is more than the Consumer Rights Act 2015 requires of us, and it is in addition to your statutory rights, not instead of them. Our correction process sets out how to tell us, what happens next and how long it takes.

Beyond that: if we get something wrong and it causes you a loss that both of us could reasonably have foreseen when you bought your report, we are responsible for that loss.

We are not responsible for:

  • losses that were not reasonably foreseeable when you bought your report;
  • losses that were not caused by a failure on our part — including a decision you took for reasons beyond the report, or use of a report as the sole or primary evidence for a purpose section 1 states it is not suitable for (this does not apply to a Barrier Planning Report used, as sold, as the supporting statement for a householder planning application for your own barrier); and
  • business losses — lost profit, lost contracts, lost data or lost goodwill. If you are buying for business purposes, section 8 applies to you instead of this section.

We do not limit our responsibility for death or personal injury caused by our negligence, or for fraud.

You also have rights under the Consumer Rights Act 2015 — including that your report should match how we have described it, be of satisfactory quality, and — where the law treats your report as a service rather than digital content — be prepared with reasonable care and skill. Nothing in these terms removes those rights, reduces them, or makes them harder to use.

8. Business (trade) customers

If you buy or access AcoustaPLOT in the course of a business — including via our trade or API service — the consumer provisions above do not apply to you. Whether you are a consumer is decided by the statutory test, not by us: under section 2 of the Consumer Rights Act 2015 you are a consumer if you are an individual acting wholly or mainly outside your trade, business, craft or profession, and if we say otherwise it is for us to prove it. Where there is real doubt, we will treat you as a consumer. In particular, the section 3 cancellation right and the consumer rights described in section 7 are rights of consumers, not of businesses.

Business customers deal with us on the basis that reports inform professional judgement rather than replace a measured survey, and that our total liability to a business customer, in aggregate, is limited to the total fees you paid us in the twelve months before the claim arose. Any such limit is subject to the reasonableness test in the Unfair Contract Terms Act 1977. It does not limit our responsibility for death or personal injury caused by our negligence, or for fraud.

9. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in your local courts, and we will only bring proceedings against you there.

Questions: hello@acoustaplot.co.uk