Trade Licence Agreement

This agreement sets out the commercial terms of a Trade Licence subscription (Small, Medium or Large plan) with ACOUSTAPLOT LTD (company number 17389299), trading as AcoustaPLOT, registered in England and Wales. It applies in addition to, not instead of, our general terms of use — in particular section 1 (what a report is and is not suitable for), section 6 (acceptable use), section 8 (the business-customer basis, including the liability cap that applies to you) and section 9 (governing law). Where this agreement and the general terms conflict on a point specific to a Trade Licence, this agreement takes priority for that point. You confirm you accept this agreement, as well as the general terms, when you complete Trade Licence checkout.

Trade Licence Agreement version: trade-terms-2026-09-07b. Quote it if you need to show which version was in force when you signed up.

1. Who this is for

A Trade Licence is for businesses and professionals — surveyors, fencing and acoustic-barrier installers, estate agents, developers, and similar — buying reports to use in their own client-facing work, rather than for their own single property. It is not available for the products excluded from trade pricing (a Measured Survey, or a Whole-Site Desktop Study), which require individual arrangement because they need site attendance or bespoke scoping.

2. Plans, fees and pay-as-you-go

Each plan (Small, Medium or Large, as shown on our Trade Licence page at the time you sign up) carries a fixed monthly fee and includes a set number of reports per month, up to the report tier stated for that plan. Reports beyond your monthly allowance, or of a tier your plan does not include, are charged pay-as-you-go at our consumer list price plus 30% — the same premium regardless of which plan you hold. Unused allowance does not carry over to the following month. We may change plan fees, allowances or the pay-as-you-go premium for future billing periods on reasonable notice; changes do not apply retroactively to fees already charged. If you think a charge under this section is wrong, tell us at hello@acoustaplot.co.uk and we will investigate before taking any step under section 3 for non-payment of that amount.

3. Term, billing and cancellation

Your subscription bills monthly in advance through Stripe and carries an initial minimum term of 12 months from your first payment, as stated at checkout. If you cancel before the end of that minimum term, you remain liable for the monthly fees that would otherwise have fallen due for its remainder, unless we agree otherwise with you in writing. After the minimum term, your subscription continues on a rolling monthly basis until either of us ends it: you can cancel at any time for the end of the current billing month by writing to hello@acoustaplot.co.uk (a self-service cancellation option is planned but not yet available); we can end it on 30 days' written notice, or immediately for a serious or repeated breach of this agreement (including non-payment or use outside the licence granted in section 4). If a scheduled payment fails, Stripe automatically retries it and emails you to update your payment method; we do not treat a single failed payment as the non-payment breach above while those retries are still running, and once they are exhausted we may suspend your access without ending this agreement for as long as payment remains unpaid, restoring it promptly once payment succeeds. If the Service becomes permanently unavailable for reasons within our control to remedy but we choose not to (including AcoustaPLOT ceasing to trade), your minimum-term liability ends from that point, and any part of a billing month you paid for but did not receive is refunded pro rata.

4. What the licence covers

Unlike a report bought individually by a consumer, a report issued under your Trade Licence is: transferable — you may hand it to your own customer as your deliverable; and, from the Medium plan up, may be issued under your own branding rather than AcoustaPLOT's. As with every report we issue, our duty of care runs only to the customer who purchased it — under a Trade Licence, that is you, not your own customer or anyone else you or they pass the report to. If your own customer or another third party needs their own basis to rely on the report's findings, that is a matter for you to arrange with them; it is not something this licence, or the report itself, provides. This licence does not transfer our copyright or database rights in the report or our underlying methodology, software or data (general terms, section 5) — it is a licence to use and pass on the specific report you were issued, not a right to reproduce our templates, methodology or brand for your own products, or to build a competing service from it.

Where your plan is described as including bulk ordering or API access, that functionality is provided as and when it is built into the Service; we will tell you if it is not yet available on your account, and being on a plan that lists it is not itself a promise that it is switched on from day one. We will work with you in good faith on a reasonable timeline if this affects a plan you have already signed up to.

5. Liability

Section 8 of our general terms of use applies to your Trade Licence: our total liability to you, in aggregate, is limited to the fees you paid us in the twelve months before the claim arose, subject to the reasonableness test in the Unfair Contract Terms Act 1977, and does not limit our responsibility for death or personal injury caused by our negligence, or for fraud. We do not currently hold a professional indemnity insurance policy specific to a Trade Licence customer's own reliance on a report; if that matters to your own risk assessment, ask us before you sign up rather than after a claim arises.

6. Your own customers and data protection

If you share or rebrand a report for your own customer, you are responsible for how you describe it to them and for your own dealings with them — as section 4 above says, we have no relationship with, and accept no liability to, your customer directly. Where you submit an address or other personal data to us on your customer's behalf, you and we each act as an independent data controller for our own processing of it; see our privacy policy for how we handle data you or your customers submit. A dedicated data processing agreement is available on request if your own compliance obligations require one.

7. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only to perform this agreement, except where disclosure is required by law or regulation.

8. Whole agreement, variation and governing law

This agreement and our general terms of use are the whole agreement between us for your Trade Licence, and replace anything discussed beforehand. We may update this agreement from time to time; where a change is material we will tell you before it takes effect on your next billing period, and continuing to use the Service after that point means you accept it. This agreement is governed by the law of England and Wales, on the same basis as general terms section 9.